OUR PRIVACY POLICY

This web site is owned and operated by Aus-Furniture and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site ("the web site"), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.

We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site.

We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

PERSONAL INFORMATION
1. Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. This includes information you voluntarily provide when interacting with our online AI chatbot or live chat services. Please do not submit sensitive personal information (such as credit card details, passwords, health or financial information) into the chat interface. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia, including the Australian Privacy Principles.

USE OF INFORMATION
2. Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, including emails, contact form submissions, and AI chatbot transcripts, that may contain personal information, are stored as archives for record-keeping, quality assurance, customer support follow-up, and back-up purposes.

COLLECTING INFORMATION ON REGISTERED MEMBERS
3. As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.

4. Registration

Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, and option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.

AI CHATBOT AND ONLINE ENQUIRIES
5. When you interact with the AI-powered chatbot or live chat on our web site, we collect and store the chat transcript, including the text you enter, your product enquiries, and any contact details you voluntarily provide (such as your name, email, phone number or delivery suburb). Chatbot transcripts are used to respond to your enquiry, assist with product selection, follow up on quotes, and monitor and improve the quality of our customer service. We do not use chatbot transcripts to make decisions that have a legal or similarly significant effect on you without human review. If you provide information about another person, you confirm you are authorised to do so. For important information about how our chatbot operates, including its limitations and accuracy, please see our Chatbot Terms of Use.

CREDIT CARD DETAILS
6. Credit Card details are passed on to our gateway for processing; all that we keep on file is the last four digits for delivery verification.

DISCLOSURE
7. Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

8. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services. This includes third-party technology providers who supply our website infrastructure, e-commerce platform, analytics, advertising, and AI-powered customer service tools. To generate responses, the text you enter into the chatbot may be transmitted to and processed by these providers on our behalf.

OVERSEAS DISCLOSURE
9. Some of our service providers store, access or process personal information outside Australia. This includes providers of our e-commerce platform, website analytics and advertising, email and SMS services, and our AI chatbot technology. As a result, your personal information (including chatbot messages) may be transferred to, processed, and stored on servers located outside Australia, including in the United States or Europe. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles. By using our web site and chatbot, you acknowledge this overseas disclosure.

SECURITY
10. We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

11. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

12. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

RETENTION OF INFORMATION
13. We retain personal information only for as long as reasonably necessary for the purposes described in this policy, or as required by law. Chatbot transcripts and enquiry records are retained for quality assurance, customer support and dispute resolution purposes, after which they are securely deleted or de-identified.

COLLECTING INFORMATION FOR USERS
14. IP Addresses

Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services, and to help analyse usage of the site.

15. Cookies and Applets

We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access. This information is collated to assist in analysing the usage of the site.

ACCESS TO INFORMATION
16. You may request access to the personal information we hold about you, and you may ask us to correct it if you believe it is inaccurate, out of date or incomplete. We will endeavour to take all reasonable steps to keep this information secure, accurate and up to date. To request access or correction, please contact us using the details below. We may need to verify your identity before responding to your request.

17. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

LINKS TO OTHER SITES
18. We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.

PROBLEMS OR QUESTIONS
19. If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any queries relating to our Privacy Policy, or you have a problem or complaint, please contact us at sales@aus-furniture.com.au or call 1300 619 374. We will acknowledge and investigate any complaint and respond within a reasonable period.

20. For more information about privacy in Australia, or if you are not satisfied with our response to a complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au or on 1300 363 992.

Google Display Advertising:

This site has implemented and displays Google Display Advertising via Google Analytics. You can opt out of display advertising and remarketing by visiting Google Ads Settings and changing preferences.

Google Remarketing:

We use Remarketing with Google Analytics to advertise online.

Third-party vendors, including Google, show our ads on sites across the Internet.

We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on someone's past visits to our website.