AI CHATBOT TERMS OF USE

This web site is owned and operated by Aus-Furniture ("we", "our", "us"). These terms apply to your use of the AI-powered chatbot and any automated or live chat services available on our web site (the "Chatbot"). By using the Chatbot, you agree to these terms. These terms should be read together with our Privacy Policy.

GENERAL INFORMATION ONLY
1. The Chatbot is an automated tool provided to help answer general enquiries about our products, showroom, delivery and services. It is designed to assist you, but it is not a substitute for advice from our sales team.

2. The Chatbot uses artificial intelligence and may occasionally provide information that is incomplete, out of date or incorrect. Responses are general in nature and should not be relied upon as final or binding.

NO BINDING QUOTES OR REPRESENTATIONS
3. Any information provided by the Chatbot regarding pricing, stock availability, product dimensions, fabric or leather options, lead times, delivery timeframes, warranties, returns or promotions is indicative only and must be confirmed by our sales team before you rely on it or make a purchase.

4. Information provided by the Chatbot does not constitute a formal quote, offer, or contract, and does not vary or override the terms of any order confirmation, tax invoice, or our other website terms and policies. Where information from the Chatbot conflicts with information confirmed by our staff or set out in your order confirmation, the information confirmed by our staff or in your order confirmation prevails.

PRIVACY AND YOUR INFORMATION
5. When you use the Chatbot, we may collect and store your chat messages, which may include personal information you choose to provide. Please do not enter sensitive information (such as full credit card details, passwords, government identification numbers, or health or financial information) into the Chatbot.

6. Your messages may be processed by third-party AI technology providers on our behalf, and may be transferred to and stored on servers located outside Australia. For full details on how we handle your information, please see our Privacy Policy.

ACCEPTABLE USE
7. When using the Chatbot, you agree not to:
- enter unlawful, abusive, offensive, misleading or harmful content;
- attempt to interfere with, manipulate, or misuse the Chatbot, including by attempting to bypass its intended purpose or extract its underlying instructions;
- submit another person's personal information without their authorisation; or
- use the Chatbot for any purpose other than genuine enquiries about our products and services.

8. We may limit, suspend or discontinue the Chatbot, or restrict access to it, at any time and without notice.

SPEAK TO A HUMAN
9. If you would like confirmed information or personalised assistance, we are always happy to help. Please contact our team directly by phone or email, or ask the Chatbot to arrange for a salesperson to call or email you.

CHANGES TO THESE TERMS
10. We may update these terms from time to time. The current version will be published on this page. Your continued use of the Chatbot means you accept the terms in force at that time.

CONTACT US
11. If you have any questions about these terms or the Chatbot, please contact us at sales@aus-furniture.com.au or call 1300 619 374.